Privacy Policy

Privacy Policy

At Barentu Travel & Tours, we value your privacy and are committed to safeguarding the personal information you share with us. We understand the importance of keeping your details secure and private. When you entrust us with your personal information, we take all necessary steps to protect it. We encourage you to review this Privacy Policy to understand how we manage and protect your data.

Our Privacy Promise

We consider the trust our clients place in us to be our most valuable asset. We are dedicated to securing and handling your information with the utmost care and respect. Here is our commitment to you:

  • We will protect the confidentiality of any personal data you provide us, following strict standards of security and privacy.

  • We collect and use only the information necessary to deliver our services effectively, including keeping you informed about new offerings and updates relevant to your travel plans.

  • Only authorised employees, who are trained in managing customer information, will have access to your data. Any breach of our privacy protocols will result in disciplinary action.

  • We will not disclose your personal information to any external entities unless we have obtained your consent or are required by law to do so.

  • We will always maintain control over your data. If we share information with third-party companies, it will only be when you have expressly shown interest in their services. Please note that this Privacy Policy does not extend to how third parties use your information.

  • If we hire other organisations to assist in providing services, we will require them to meet our privacy standards and allow us to audit their compliance.

We are committed to keeping your personal details accurate, complete, and up to date. You will have access to your information (except where prohibited by law), and we will promptly correct any errors you identify.

Information We Collect

Personal Information: When you interact with Barentu Travel & Tours, we may collect personal details such as your name, contact information (email, phone number), date of birth, gender, and travel-related data. We do not collect personal information from children under the age of 13, and if you are under 18, you must have parental or guardian consent to provide us with personal data.

Additionally, depending on the services you request, we may collect further information like:

  • Passport number

  • Insurance details

How We Collect Your Information

We collect information from you through several channels:

  • Forms you complete in writing or online

  • Phone calls or mobile messaging

  • Email correspondence

  • Social media interactions

  • If you are part of a group booking, we may also collect information through the group coordinator, provided that all group members have consented to share their personal details.

How We Use Your Information

We use the information we collect in the following ways:

  • To process your bookings and provide the services you requested.

  • To send you updates about new services, special offers, and other relevant information.

  • To improve our services and develop new features tailored to your preferences.

  • To personalise the content and advertisements you see based on your interests.

We may also combine the information collected from our website with details you provide through other channels. If necessary, we may disclose your information to enforce our Terms of Service or protect our rights, including intellectual property, or if required by law.

Security Measures

We are dedicated to protecting your personally identifiable information. We store your data securely using a combination of digital and physical safeguards, including:

  • Encrypted computer systems and databases

  • Secure paper records

  • Telephone recordings (if applicable)

To prevent unauthorised access, we implement various measures, including:

  • Limiting physical access to our premises

  • Restricting access to sensitive information to authorised personnel only

  • Regular backup systems to safeguard against potential disruptions

  • Ongoing updates to our security infrastructure

Policy Modifications

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically. If we make significant changes, we will notify you directly and ensure that your personal information is not used in a manner inconsistent with the original policy without your consent.

Questions and Contact Information

If you have any questions, comments, or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us:

Barentu Travel & Tours

Segeneyti Street #01

Asmara, Eritrea

Email: hello@barentutrvl.com

Phone: +291-1-125698, +291-1-113618, +291-1-110957

Mobile: +291-7-288517, +291-7-318011, +291-7-570248, +44 7858023188